Privacy Policy
Privacy Policy
Last Updated: August 27, 2026
This Privacy Policy describes how Elmicarno ("Elmicarno," "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit or make a purchase from our website, contact us, create an account, subscribe to marketing communications, or otherwise interact with our services.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with Elmicarno, we may collect information including:
Contact Information
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
Order and Transaction Information
- Products purchased
- Order number
- Order value
- Payment status
- Shipping and delivery information
- Returns and refund information
Account Information
- Login information
- Account preferences
- Saved addresses or order history
Device and Usage Information
- IP address
- Browser type
- Device type
- Operating system
- Website activity
- Referring pages
- Cookies and similar technologies
Customer Service Information
When you contact us, we may collect information contained in your messages, photographs, attachments, order details, and other information necessary to respond to your request.
2. Payment Information
Payments are processed through third-party payment providers made available during checkout.
Depending on your location and checkout options, these providers may include card processors, PayPal, Klarna, or other payment services.
We generally do not directly store complete payment card information. Payment providers process payment information according to their own privacy policies and security practices.
3. How We Use Your Information
We may use personal information to:
- Process and fulfill orders
- Accept and verify payments
- Arrange shipping and delivery
- Provide tracking information
- Process returns and refunds
- Respond to customer service requests
- Detect or prevent fraud and misuse
- Maintain customer accounts
- Improve our website and services
- Analyze website performance
- Personalize the shopping experience
- Send marketing communications where permitted
- Comply with legal obligations
- Protect our customers, business, and legal rights
4. Shopify
Our online store is powered by Shopify.
Shopify may collect and process certain personal information necessary to provide ecommerce, hosting, checkout, security, analytics, and related services.
Shopify's handling of personal information is also governed by its own applicable privacy documentation.
5. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to:
- Keep the website functioning
- Remember your preferences
- Maintain your shopping cart
- Understand website usage
- Improve performance
- Measure marketing effectiveness
- Detect fraud and security risks
You may manage cookies through your browser settings and, where available, website cookie-preference controls.
Disabling certain cookies may affect website functionality.
6. Marketing Communications
If you subscribe to our email list or otherwise consent to marketing, we may send you information about products, restocks, promotions, offers, and Elmicarno news.
You may unsubscribe at any time by using the unsubscribe option included in marketing emails.
Transactional messages relating to your orders may still be sent when necessary.
7. How We Share Information
We may share personal information with service providers that assist us with business operations, including:
- Shopify
- Payment processors
- Shipping and logistics providers
- Warehousing or fulfillment providers
- Customer support providers
- Email and marketing providers
- Analytics providers
- Fraud prevention and security providers
- Professional advisers and legal service providers
We may also disclose information when reasonably necessary to comply with law, respond to valid legal requests, protect legal rights, investigate fraud, or complete a business transaction such as a merger or acquisition.
8. International Processing
Because we operate an online store and work with service providers in different locations, your information may be processed in countries other than the country where you live.
Where required, we take appropriate steps to handle such transfers in accordance with applicable privacy laws.
9. Data Retention
We retain personal information only for as long as reasonably necessary for purposes including:
- Completing transactions
- Providing customer service
- Maintaining business and tax records
- Preventing fraud
- Resolving disputes
- Meeting legal obligations
Retention periods may vary depending on the type of information and applicable laws.
10. Your Privacy Rights
Depending on where you live, you may have rights to:
- Request access to personal information
- Request correction
- Request deletion
- Request a copy of certain information
- Object to or restrict certain processing
- Withdraw consent
- Opt out of certain marketing
- Exercise other rights provided by applicable privacy law
To submit a privacy request, contact:
support@elmicarno.com
We may need to verify your identity before completing certain requests.
11. Children's Privacy
Our website is not intended for children to independently purchase household cleaning products.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information improperly, contact us so that we can review the matter.
12. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.
However, no online transmission or electronic storage system can be guaranteed to be completely secure.
13. Third-Party Links
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of third-party websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our operations, services, legal requirements, or technology.
The updated version will be posted on this page with a revised "Last Updated" date.
15. Contact Us
For privacy-related questions or requests:
Elmicarno
Email: support@elmicarno.com