Shipping & Delivery

Shipping & Delivery Policy

Last Updated: August 27, 2026

Thank you for shopping with Elmicarno. This policy explains how order processing, shipping, tracking, and delivery are handled.

1. Shipping Availability

Shipping availability depends on your delivery destination and the products in your order.

Available destinations and shipping options will be displayed during checkout where applicable.

Because some Elmicarno products are liquids, sprays, foams, or household cleaning products, certain products may be restricted from shipment to particular countries, territories, postal codes, or transportation methods due to carrier rules, customs requirements, or applicable laws.

2. Free Shipping

Orders of $39.99 or more may qualify for free shipping where the offer is available.

Any applicable conditions, destination restrictions, promotions, or shipping charges will be shown during checkout.

3. Order Processing

Orders are processed after successful payment authorization.

Processing times may vary during:

  • Weekends
  • Public holidays
  • Promotional periods
  • High-volume sales periods
  • Product launches or restocks

Shipping transit time begins after an order has been dispatched and is separate from order-processing time.

4. Delivery Estimates

Any delivery estimate provided at checkout, in an order confirmation, or in tracking information is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

  • Carrier delays
  • Customs inspections
  • Severe weather
  • Public holidays
  • Transportation disruptions
  • Incorrect or incomplete addresses
  • Local delivery restrictions

5. Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order.

Tracking systems may require additional time to display movement after a shipping label has been created.

6. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please review your shipping details carefully before submitting an order.

If you notice an error, contact:

support@elmicarno.com

We will try to assist, but we cannot guarantee address changes once an order has entered processing or has been dispatched.

7. Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, these charges may be the responsibility of the recipient.

Elmicarno does not control customs processing times or charges imposed by government authorities or third-party carriers.

8. Delayed or Missing Deliveries

If tracking shows unusual delays or you believe your parcel may be missing, contact support@elmicarno.com with your order number.

We will review the available tracking information and assist with the next steps where possible.

9. Damaged Parcels

If your parcel arrives visibly damaged or a product has leaked or been damaged during transportation, photograph the parcel and product and contact us promptly.

Please refer to our Return & Refund Policy for further information.

Contact Us

For shipping or delivery questions:

support@elmicarno.com