Terms of Service
Terms of Service
Last Updated: August 27, 2026
These Terms of Service ("Terms") govern your access to and use of the Elmicarno website and your purchase of products from Elmicarno.
By accessing our website, creating an account, or purchasing from us, you agree to these Terms.
1. Online Store
Elmicarno operates an online store offering home-care and household cleaning products and related items.
Our store is powered by Shopify, and certain features of the website may be provided by Shopify or other third-party service providers.
2. Eligibility
By placing an order, you represent that you have the legal capacity to enter into a purchase agreement under the laws applicable to you.
You are responsible for ensuring that products purchased through our website may legally be purchased, imported, possessed, and used at your destination.
3. Product Information
We make reasonable efforts to display product descriptions, images, prices, package information, and other details accurately.
However, product packaging, appearance, labeling, or minor details may change from time to time.
Where there is any difference between general website content and mandatory instructions or safety information printed on the product itself, customers should follow the product label and packaging.
4. Cleaning Product Use and Safety
Elmicarno sells household cleaning products that must be used responsibly.
Before using any cleaning product:
- Read the product label and instructions
- Follow all warnings and precautions
- Test surfaces where recommended
- Use only on compatible materials
- Keep products out of reach of children
- Avoid contact with eyes
- Store products appropriately
- Do not ingest cleaning products
- Do not mix cleaning chemicals unless the product instructions expressly state that doing so is safe
For food-contact surfaces, follow applicable product instructions regarding rinsing after cleaning.
5. Surface Compatibility
Cleaning results and compatibility may vary depending on material, finish, coating, age, color, previous treatments, and other factors.
Customers should test cleaning products on a small, inconspicuous area before full use where appropriate.
Elmicarno is not responsible, to the extent permitted by law, for damage resulting from use contrary to product instructions, use on incompatible surfaces, failure to test where recommended, or improper mixing or handling of cleaning products.
6. Prices
Prices are displayed in the currency shown on the website or during checkout.
We may change prices, promotions, discounts, bundles, and product availability at any time before an order is accepted.
Price changes do not generally apply retroactively to completed orders.
7. Promotions and Bundles
Elmicarno may offer promotional pricing, free products, bundle discounts, or "Buy X Get X Free" offers.
Promotions may:
- Apply for a limited time
- Be subject to availability
- Have quantity limits
- Require qualifying purchases
- Be changed or discontinued where legally permitted
Returns involving promotional bundles may be recalculated according to the value of products retained.
8. Orders
Submitting an order does not necessarily mean that the order has been accepted.
We may refuse, limit, or cancel an order where reasonably necessary, including in cases involving:
- Pricing or listing errors
- Suspected fraud
- Payment problems
- Stock shortages
- Shipping restrictions
- Unusual order quantities
- Violation of these Terms
If we cancel an order after payment has been collected, we will issue an appropriate refund.
9. Payments
Payment methods available at checkout may include credit or debit cards and third-party payment services such as PayPal, Klarna, or other payment providers.
Your use of a third-party payment provider may also be governed by that provider's own terms and privacy policy.
10. Shipping
Shipping availability, charges, delivery estimates, tracking, customs requirements, and related matters are governed by our Shipping & Delivery Policy.
Delivery dates are estimates unless expressly guaranteed.
11. Returns and Refunds
Eligible returns and refunds are governed by our Return & Refund Policy.
Our policies do not limit consumer rights that cannot lawfully be excluded.
12. Account Responsibilities
If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for activity conducted through your account.
Please notify us if you suspect unauthorized access.
13. Website Use
You may not use our website:
- For unlawful purposes
- To commit or facilitate fraud
- To interfere with website security
- To introduce malicious code
- To scrape or access the website through unauthorized automated means
- To impersonate another person
- To violate intellectual property rights
- To interfere with other customers' use of the service
14. Intellectual Property
The content of the Elmicarno website, including branding, text, graphics, layouts, photographs, product presentation, and other materials, may be protected by intellectual property laws.
You may not reproduce, distribute, modify, commercially exploit, or use protected website content without authorization, except as permitted by law.
15. Third-Party Services
Our website may rely on third-party providers for services such as:
- Ecommerce technology
- Payments
- Shipping
- Analytics
- Marketing
- Customer support
We are not responsible for third-party services to the extent permitted by applicable law, and use of certain third-party services may be subject to additional terms.
16. Reviews and User Content
If you submit a review, photograph, comment, feedback, or other content to us, you represent that you have the right to provide that content.
You must not submit content that is unlawful, misleading, defamatory, infringing, abusive, or contains malicious material.
Subject to applicable law and any specific terms provided at submission, you grant Elmicarno permission to use submitted content in connection with operating, improving, and promoting our services.
17. Disclaimer
Product performance may vary depending on the type and severity of the stain or residue, the surface or fabric being treated, previous treatments, application method, and other circumstances.
Unless expressly stated otherwise, website descriptions are not guarantees that a product will remove every type of stain, grease, mark, or residue.
Always follow the product label.
18. Limitation of Liability
To the maximum extent permitted by applicable law, Elmicarno will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or products.
Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protections.
19. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses arising from your unlawful misuse of the website, violation of these Terms, or infringement of third-party rights.
20. Privacy
Our collection and handling of personal information is described in our Privacy Policy.
21. Changes to the Service and Terms
We may update our website, product offerings, policies, and these Terms from time to time.
Updated Terms will become effective when published on this website unless otherwise required by law.
22. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.
23. Governing Rights
These Terms are subject to applicable laws and mandatory consumer protection rules.
Nothing in these Terms removes rights that consumers are entitled to under applicable law.
24. Contact
Questions regarding these Terms may be sent to:
Elmicarno
Email: support@elmicarno.com